266 Yodel Reviews | yodel.co.uk @ PissedConsumer

Nina W Wxx

Delivery

Mar 09, 2024

1.0

This is the worst delivery experience I have ever had. I am writing this to make others aware of how appalling Yodel is. I don't think anyone at Yodel will care. My parcel was due today my husband was in the house and he didn't hear a knock Yodel said they tried to deliver but didn't leave a card, not following their procedure. Tried to have it redirected to a shop because I will be at work. The website won't allow me to do this and keeps sending me back to the help page. I spoke to someone wia webchat. The guy did his best but wasn't any good as they could not change the delivery address or get in touch with anyone else. He gave me a number for customer service but that redirected back to the webchat or online to change my details. You end up going round in circles. I can only think that my parcel is lost. Office shoes should rethink who they use for their deliveries.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Try to avoid if you can

Toby h Qkn | |

Hatfield, England

Damaged open package with damaged goods inside no care taken

Jan 25, 2024

1.0

Yodel - Damaged open package with damaged goods inside no care taken

Yodel - Damaged open package with damaged goods inside no care taken - Image 2

Yodel - Damaged open package with damaged goods inside no care taken - Image 3

Yodel - Damaged open package with damaged goods inside no care taken - Image 4

Package arrived damaged and open. Glad I trusted them with expensive bag that I needed for travel the following day. Now forced to hit the high street to find something. Not a great service found the experience quite upsetting and frustrating. Not great Yodel...

View full review

Loss:

$80

Cons:

Very poor service

Preferred solution: Full refund

User's recommendation: Don't use these guys service is terrible

LYNN S Alz

LYNN S Alz |

Plymouth, Plymouth

I never got to speak voice to voice over phone

Mar 02, 2024

1.0

Yodel - I never got to speak voice to voice over phone

Why do you not have human beings on the telephone I can have a talkative conversation with?? Instead of that its automated voice when you call the number or use webchat!!! I NEED TO SPEAK WITH SOMEONE IN PERSON OVER THE PHONE & JUST MAYBE MIGHT GET THE PROBLEM SOLVED!!! Im £49.99 down because of Yodel!!!

View full review

User's recommendation: Forget using them they lie!!! They say my item was delivered when it wasn’t & now they cannot locate my property!!! Don’t bother ringing the numbers it’s automated then closes the call no matter what option you choose!!!

Anonymous

Guest-5530715 |

Streatham Hill, Lambeth

Non-existent Customer Service

Jan 15, 2024

1.0

Yodel - Non-existent Customer Service - Image 2

Yodel - Non-existent Customer Service - Image 3

Yodel - Non-existent Customer Service - Image 4

Having tried using the chat twice today to work out when the rescheduled delivery of my niece's birthday present would arrive - both chats ended with no answers from the agents and the automated phone call just told me to go back online and do what I'd already done. Rubbish. Another cheap and nasty company.

View full review

User's recommendation: Look for another way of your orders being delivered

zakia h Xbk

zakia h Xbk |

To refund me cancel a lable

Jan 18, 2024

Yodel - To refund me cancel a lable - Image 2

to cancel this label and refund me because when i brought my parcel to the yodel shop they can not scan it so refund me

View full review

Preferred solution: Full refund

Shaun P Sxz

Lieing

Feb 06, 2024

1.0

Contacted cuz it says at depot and they tell me its not there when I contacted Leicester city football club they even told me its there with them yodel are very poor

View full review

Preferred solution: Deliver product or service ordered

Tripp Rnf

Ellesmere Port, Cheshire

Lying driver!!!

Feb 29, 2024

1.0

Van turned up, driver got out, went in back, a vehicle was behind as he was blocking the road who tooted, he got out of van, waved to driver, got in van and drove off, all when I was standing on the doorstep. Never even approached the house - App then said We are sorry you missed our delivery - LIars!! I have the whole thing on CCTV, the chat is useless, they cant even call the driver to get him to come back. This is not the first time , last time they lost my parcel ( funny that it was a case of wine). This companies drivers are a liability. Steer clear DO NOT USE

View full review

User's recommendation: When you order anything, always ask who will be delivering it - if its YOdel cancel the order!

Resolved

John B Diq | |

Dunoon, Argyll And Bute

Resolved: Missing parcel

Dec 08, 2023

1.0

this item have has not been delivered to my address. I tracked my parcel(terrible delivery company). I got a picture of where driver left it,its certainly not my flat. 2 reasons one he delivered it to a ground floor apartment (I'm on a first floor flat). and the apartment he delivered to is a different style of building

View full review

User's recommendation: stay clear of yodel

Remi M Zel

I am waisting all day,chatting with incompetent agens trying to verify if my order ,yesterday,which was with wrong home no(1 intead 74) was amended.can not get an answer!!

Feb 22, 2024

1.0

I ordered barbeque unit.made mistake whith home nomber,which is 74 via morgiazzi varall 13019,for Dotan bergmann,italy(i stated no 1,not the true one 74) JJD000224****871757,the trucking no.all day chatting and can not get help!!!beaware of poor service!!!

View full review

Cons:

No service

Preferred solution: Help and confirmation to my request!!!

User's recommendation: Be aware of very poor service

Resolved

Catherine D Hcy

Catherine D Hcy |

Madrid, Madrid

Resolved: To raise a complaint about non delivery of a large item from Debenhams.com

Sep 23, 2023

3.3

Yodel - To raise a complaint about non delivery of a large item from Debenhams.com

Updated by user Oct 23, 2023

Company fixed the issue and I have been provided with apology. Proof of non delivery by presenting photos of my front door.

Original review Sep 23, 2023

Ordered a grey footstool from Debenhams.com on 07/09/23. Had tracking details that the item would be delivered on Monday 11/09/23 between 16:38 and 18:38. I was at home all day and the parcel didn't arrive. On checking the tracker, it said delivered. I contacted Yodel and they said that the parcel was delivered. To date I have not received the item. I sent an email to Debenhams and that returned as not delivered.

View full review

Loss:

$80

Cons:

Unreliable

Preferred solution: Deliver product or service ordered

User's recommendation: Buying online presents a high risk of not getting items delivered

Cher J Hzr | |

Cranleigh, Surrey

Lied to cover themselves no customer service

Dec 29, 2023

Yodel - Lied to cover themselves no customer service - Image 2

Yodel - Lied to cover themselves no customer service - Image 3

Yodel - Lied to cover themselves no customer service - Image 4

I received a message from Vinted with my chosen address to pick up from (across the road) went across to pick up they had no parcel for that scan code so got told me code invalid. Called yodel gave them code & address. After an hour on the phone of being fogged off saying it down to the manager of the shop. I went on line to track the parcel it was at a completely different address across town. Then tried live chat with Yodel & told them it was dropped at the wrong address. Instead of just apologising & saying they messed up they blame the seller & said they sent it to the wrong address. Luckily enough I had a friend that lives down that way & sent her the code. She luckily could explain the situation to the owner as she knows them as she didnt have my I.D but the asked her where it was supposed to be delivered as it had that address on but got left there by mistake.

View full review

User's recommendation: Use other companies

Rami M Wvl

Rami M Wvl |

Madrid, Madrid

JJD000224****871757

Feb 22, 2024

I sent,by mistake ,a wronge home no on this order.apply the shop and got an answer that it was already sent,and all they could do,to send you request for it.advised me to contsct you direcly as well.5 times i am chatting and can not get proper reply!! Please see it should be sent toDotan Bergmann,via morgiazzi 74(not 1!!),varalo 13019!! Please,HELP!! And confirm the change I am all day with you!! Please!!beaare of lousy treatment

View full review

Cons:

No service

Preferred solution: Do it and confirm!!

User's recommendation: Be aware of poor customer service

andrew w Enp

andrew w Enp |

Swansea, City And County Of Swansea

Complaint about your driver

Jan 31, 2024

Updated by user Feb 10, 2024

yodel are crap i havent heard any good reviews about them they only look after them selves never the customer's property

Original review Jan 31, 2024

i had a delivery from yodel on monday(JD000223****76226) you driver opened both my gates which had a notoce on then saying please keep closed as i have a 8 week old akita puppy i got him for my sons birthday costing my 700 pound 10 minutes after your driver went i went outside to bring my puppy back in but it wasnt there both gates were wide open i spent all monday loooking for the puppy and half of tuesday my son was with my searching for his puppy we found it squashed on the main road half a mile away my son just sceamed and was crying he hasnt eaten anything and wont speak to me now as he thinks i killed his puppy i have tried several times to contact you but cant speak to a human i sent you a email and got a reply saying contact some site which i did and was told it was nothing to do with them so i have made a appointment to speak to my solicitor on friday to sue you or the driver as i cant afford to buy my son another puppy you will lose the case and it will cost you a lot more than 700 pound as yo will have court costs /my solicitors fee /compensation plus the cost of the puppy so you can either pay me 700 pound or go to court the choice is your LET ME KNOW ASAP WHICH OPTION YOU WANT TO DO

View full review

User's recommendation: i wouldnt recommend then to anyone

Hollie k Yuk

Worst delivery company ever.

Jan 17, 2024

1.0

Worst delivery company ever. Had 2 deliveries from them recently, both have been a hassle and I've ended up needing to collect them from the depot - actually the same distance from the store i purchased one from (heavy). Shambles, on the day i requested delivery, they couldn't find my address, have refused to leave with a neighbour even though i had the manager add this on my account, twice. didn't call and tried to deliver on days which i wasn't in, even though i put a delivery date on it which they failed to fulfil. Alas my 3 attempts went out the window and now have to collect, again.

View full review

Preferred solution: Apology

User's recommendation: I fee for you if you are forced to use them

Moh H Rnb

Open new account

Feb 17, 2024

Want to talk with customer services if is possible I have a shop wanting June as parcel shop opening time is from 8am tell 9pm Monday to Saturday Sunday from 9am to 9pm if any can call me please 0784658**** Mr haleem

View full review

Preferred solution: I have a shop wanting Jone as parcel shop

Nafisat O Gxr

Damage parcel

Feb 19, 2024

Have not received my parcel since 10days ago and am just told today the parcel has been damaged Have been trying my possible best to get a claim on my parcel but is not going through

View full review

Loss:

$50

Preferred solution: Full refund

Contact Information

Website:

www.yodel.co.uk

Mailing Address:

Atlantic Pavilion, Albert Dock

Liverpool, Merseyside L3 4AE

United Kingdom

Phone:

+44 344 755 0117

Contact Yodel Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

View Dashboard

Companies Similar to Yodel

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Yodel

Yodel Overview

Media from reviews

Top Yodel Reviews

"My parcel hasn't arrived yet"

"Delivery"

Delivery

Damaged open package with damaged goods inside no care taken

I never got to speak voice to voice over phone

Non-existent Customer Service

To refund me cancel a lable

Lieing

Lying driver!!!

Resolved: Missing parcel

I am waisting all day,chatting with incompetent agens trying to verify if my order ,yesterday,which was with wrong home no(1 intead 74) was amended.can not get an answer!!

Resolved: To raise a complaint about non delivery of a large item from Debenhams.com

Lied to cover themselves no customer service

JJD000224****871757

Complaint about your driver

Worst delivery company ever.

Open new account

Damage parcel

Companies Similar to Yodel

EVRi

Hermes Delivery UK

Parcel2Go

Royal Mail

Why Trust Reviews on PissedConsumer?